J.D. Power Ranks Atlantic Union Bank First in Customer Satisfaction in the Region
RICHMOND, Va., May 21, 2019 (GLOBE NEWSWIRE) -- Atlantic Union Bank received the number one ranking in the Mid-Atlantic region in the J.D. Power 2019 Retail Banking Satisfaction StudySM which is defined as Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia and Washington, D.C.
“This is a significant and very important achievement for Atlantic Union Bank,” said John C. Asbury, president and CEO of Atlantic Union Bankshares Corporation. “As we have grown, we continue to remain true to our customers and the communities we serve, and deliver that personal touch to make banking easier. We’re proud that our customers demonstrated through this study that they can bank better with Atlantic Union Bank.”
Atlantic Union Bank continues to meet customer needs by focusing on enhanced customer experiences and exploring new digital offerings. “The customer is at the center of everything we do,” said Maria Tedesco, Atlantic Union Bank president. “I’m extremely proud of the entire team and our commitment to put the customer first. We understand that at the heart of every banking transaction is a real person. This is what drives our passion for what we do every single day.”
The U.S. Retail Banking Satisfaction Study, now in its 14th year, measures satisfaction in six factors: account opening; communication and advice; channel activities; convenience; problem resolution; and products and fees. Channel activities include seven subfactors: ATM; assisted online; branch; call center; IVR; mobile; and website.
About Atlantic Union Bankshares Corporation
Headquartered in Richmond, Virginia, Atlantic Union Bankshares Corporation (Nasdaq: AUB) is the holding company for Atlantic Union Bank. Atlantic Union Bank has 153 branches, seven of which are operated as Xenith Bank, a division of Atlantic Union Bank, and approximately 200 ATMs located throughout Virginia, and in portions of Maryland and North Carolina. Middleburg Financial is a brand name used by Atlantic Union Bank and certain affiliates when providing trust, wealth management, private banking, investment advisory and brokerage products and services. Certain non-bank affiliates of Atlantic Union Bank include: Old Dominion Capital Management, Inc., and its subsidiary, Outfitter Advisors, Ltd., Dixon, Hubard, Feinour & Brown, Inc., and Middleburg Investment Services, LLC, which provide investment advisory and/or brokerage services; and Union Insurance Group, LLC, which offers various lines of insurance products.
Beth Shivak, Vice President and Director of Corporate Communications
Bill Cimino, Vice President and Director of Investor Relations
Released May 21, 2019